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Privacy Notice

Last updated: May 8, 2026

This Privacy Notice explains how Shepherd Digital Co. LLC ("we", "us", "our"), operator of Comprendo (the "Service"), collects, uses, and protects your personal data. Shepherd Digital Co. LLC is the data controller responsible for your personal data when you use the Service.

1. Personal Data We Collect

  • Account data: name, email address, login credentials.
  • Document content: text and files you upload for analysis, and the AI-generated outputs.
  • Support communications: messages you send to support.
  • Usage and telemetry: pages visited, features used, error logs.
  • Device & technical data: IP address, browser type, device identifiers.

Payment information (card details, billing address) is collected directly by our payment provider, Paddle, and is not stored by us.

2. How We Use Your Data

  • Provide the Service — create your account, process and analyze your documents (contract performance).
  • Customer support — respond to your inquiries (contract performance).
  • Security & fraud prevention — detect abuse and protect users (legitimate interests).
  • Service improvement — diagnose issues and improve features (legitimate interests).
  • Legal compliance — meet tax, accounting, and regulatory obligations (legal obligation).
  • Communications — send transactional and (with your consent) marketing emails (consent / legitimate interests).

3. Who We Share Data With

  • Service providers / subprocessors: hosting, database, AI inference, analytics, and email providers acting on our instructions.
  • Paddle, our Merchant of Record, for sale of the product, payments, subscription management, tax compliance, invoicing, and refunds.
  • Professional advisers: legal, accounting, and tax advisers when needed.
  • Authorities, where required by law or to protect rights and safety.

4. International Transfers

Your personal data may be processed in countries outside your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions to protect your data.

5. Data Retention

We keep your account and document data for as long as your account is active. You may delete documents at any time from your Profile. After account closure, we delete or anonymize personal data within a reasonable period, except where we must retain it to comply with legal obligations (e.g., tax records).

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Receive a portable copy of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us through the support channel in your account. We will respond within one month.

7. Security

We use appropriate technical and organizational measures including encryption in transit, access controls, and secure infrastructure to protect your personal data against unauthorized access, loss, or disclosure.

8. Cookies

We use essential cookies needed to operate the Service (e.g., to keep you signed in). We may also use limited analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.

9. Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be communicated through the Service or via email.

10. Contact

For privacy questions or to exercise your rights, contact us through the support channel in your account.