Refund Policy

Last updated: May 8, 2026

Comprendo, operated by Shepherd Digital Co. LLC, offers a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to Request a Refund

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all orders. To request a refund:

• Visit paddle.net and use the order number from your purchase confirmation email, or
• Contact our support team through the account help section, and we will assist with your request.

Eligibility

Refund requests submitted within 30 days of the original purchase date are eligible for a full refund of the amount paid. Refunds are typically returned to the original payment method within a few business days, depending on your bank or card issuer.

Additional Information

For full refund handling details, see Paddle's Refund Policy.